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OnStar and Remote Link

6634 Views 21 Replies 14 Participants Last post by  Pinetree
Since waking my new SS from hibernation... I've run across a couple of things related to OnStar and the Remote Link smartphone app.

First... I pushed the OnStar "Blue Button" and set up my OnStar account back in December when I took delivery of the car. I then put the SS away in the garage until just last week (December 2 - April 13). When I tried to log-in to my OnStar account online the system rejected my username and password. I called Onstar and discovered that there was no record of my car in the system. They told me to go to the car and push the blue button again to establish a new account. The OnStar advisor and I eventually discovered that my original account was never "confirmed" because they could not re-establish contact with the vehicle after I put it away. She told me they send the "confirming" message a couple of days after the initial set up. An account is not complete until this second contact is established. The only good thing about all this is that my 6-month OnStar trial starts yesterday.

Second... I downloaded the Remote Link app for my Windows Phone (Nokia 822) and connected it to the OnStar system. Most of the Remote Link features work fine but getting to a map on the phone seems "quirky". The image below shows the navigation screen on an iPhone (from the OnStar website) next to the screen I see on my Windows phone. I wondering if there is a way to select a destination from a map on the phone without first searching for something? Also is there a way to send a destination to the car from a computer using the connection?

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Hank, the app will connect to your vehicle anywhere anytime. Near the top of the screen once you are logged in there is an info bar that tells the last time you accessed the car (updated the info). It has the little circular arrow to initiate access & update. Give it a try - I think you'll like it! :)
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6 months is the norm - full service though. I'll drop back to Safe & Sound in November.
SiriusXM is a different critter though. Went round and round with them about the 1 year trial. They said 3 months and nothing they could do. Then an email came that showed both the 3 and the 12 month trials. Checked my account online and sure enough - 15 months on Chevy's coin.

Edit -- should have mentioned that Chevy Customer Care stepped in and helped. They do good work. (Thanks, Laura M.)
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Did not realize that! Here's the link to the news release for anyone interested.

GM to Make Door Unlock, Remote Start Standard
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