All..I had the same issue with ON-Star as I too set up my account in Nov 2013 once purchased..In Jan 2014 I received a notice stating my account was being refunded as it wasn't set up correctly on Day One and i would be getting a refund for the telephone min pak purchased for $9.99 for 300 min...(I did get the refund)..
I then called On-Star again asking what was going on they said I had no account and it had been closed..So I asked why I received the info/card from On-Star in the mail in Dec 2013 and said it was a glitch?? They still had my C/C, info, street, name, purchase date and everything STILL on file so when they said it wasn't set up correctly I **** near CANCELLED THE ENTIRE account due to the BS..(So On-Star gave me 12 mo free)..really find this fishy guys & gals..
I still have yet to get the car phone min promissed so something going on!)...:shithappens:
I then called On-Star again asking what was going on they said I had no account and it had been closed..So I asked why I received the info/card from On-Star in the mail in Dec 2013 and said it was a glitch?? They still had my C/C, info, street, name, purchase date and everything STILL on file so when they said it wasn't set up correctly I **** near CANCELLED THE ENTIRE account due to the BS..(So On-Star gave me 12 mo free)..really find this fishy guys & gals..
I still have yet to get the car phone min promissed so something going on!)...:shithappens: