[Blue2actual]

Perhaps this is a question for the Chevy customer service reps on here, but is it a common practice for dealerships to set up an appointment to "check on/go through a new car" 2-3 weeks after it was purchased?

To me it seems a bit bizarre, but maybe they are just trying to get that perfect survey score that they keep harassing me about! they are borderline out of control with begging that I give them perfect ratings.

Anyway, I think I am going to bring up a possible alignment issue. It seems that I have to constantly keep the wheel slightly to the left to keep her running straight down the road. And no this isn't just the angle of the road. After seeing some other threads about alignment issues, there MIGHT be some merit to it...?

 

[AZ SS]

Thanks for posting this good info......Let me know what they say. I have the same issue with my steering wheel. It's been that way since I drove it home from the dealer. I've had my SS for 3 weeks now. I plan to take it in for service in a few weeks. It would be nice to let them know I'm not the only one with this issue.

Thanks

 

[Commodoreman2000]

The askew steering wheel seems to be pretty common (pretty straight forward to rectify) and I have been told it is likely due to the way the cars get strapped for transport on the ship.
Others on here have been told to do several hundred miles before getting a second alignment done which is part of the delivery process I believe from memory.
There are alignment specs you can print off and take to your dealer to ensure they have the correct specs for the SS.
I will have a look for the specs unless another member has the link or specs handy to post, otherwise if you PM Customer Care they can get the specs for you

 

[KenzSS]

Haha, I was "off searching" for those specs when you wrote that post brother!
I remembered it came from Chevrolet Customer Care and found the link here:
http://i1295.photobucket.com/albums/b640/kellymalone1/wheelalign_zps7184969c.png
Cheers

 

[Rottster]

Check tire pressure first with a quality gauge. When I picked mine up it pulled too. I had two low tires, set them all at 38psi and all was good! Now when driving at 60+ the pressure on the DIC says 40-41 when tires are warm and 35-36 cold.

 

[Blue2actual]

My appointment is next Friday the 14th. I'll let y'all know what they say about the car. I should have about 500 miles on it by then. This seems to be a fairly common issue. Hope they don't balk if they have to re-do an alignment.

 

[FSTASNTZ]

I thought you needed to have a minimum 700 miles before the re-alignment would be covered by GM. The theory is that the car and suspension need time to settle.
Maybe Customer Care can chime in on the specifics.

 

[chevypwr]

I thought you needed to have a minimum 700 miles before the re-alignment would be covered by GM. The theory is that the car and suspension need time to settle.
Maybe Customer Care can chime in on the specifics.

thats what i thought too, all part of the break in process to let everything normalize.

 

[Jstue]

To me it seems a bit bizarre, but maybe they are just trying to get that perfect survey score that they keep harassing me about! they are borderline out of control with begging that I give them perfect ratings.

Gotta keep that CSI up!$ =)

 

[willy92]

I thought you needed to have a minimum 700 miles before the re-alignment would be covered by GM. The theory is that the car and suspension need time to settle.
Maybe Customer Care can chime in on the specifics.

That is true. After that, one alignment may be done upto 7500 miles.

 

[2074]

My appointment is next Friday the 14th. I'll let y'all know what they say about the car. I should have about 500 miles on it by then. This seems to be a fairly common issue. Hope they don't balk if they have to re-do an alignment.

Make sure you don't let it out of your sight and INSIST that you be in the passenger's seat whenever anybody is driving it especially if they want to take it out for the obligatory "road (smoke up the rear tires and see what she will do) test."

I think at least one person at your dealer wants to road test it because GM don't pay for what they want to do.....

 

[KenzSS]

Thanks for posting this good info......Let me know what they say. I have the same issue with my steering wheel. It's been that way since I drove it home from the dealer. I've had my SS for 3 weeks now. I plan to take it in for service in a few weeks. It would be nice to let them know I'm not the only one with this issue.

Thanks

Also, did you make sure they removed the red shipping blocks from the front suspension springs?

 

[Blue2actual]

Also, did you make sure they removed the red shipping blocks from the front suspension springs?

The shipping blocks were the first thing I checked before I rolled off the lot! Where is it documented about getting an alignment up to 7500 miles? I don't really trust the dealer so Id like to know the policy before I go in there and they tell me nothing is wrong

 

[Rottster]

The shipping blocks were the first thing I checked before I rolled off the lot! Where is it documented about getting an alignment up to 7500 miles? I don't really trust the dealer so Id like to know the policy before I go in there and they tell me nothing is wrong

I would like to know about this alignment thing too. I did not get any document nor did the sales people say a thing about it.

 

[z51vett]

Free alignment for first so many miles I can't remember how many. Get about 500 to 700 miles on it to settle suspension and then say it pulls. I don't trust the chev tech so I go to a race shop, they checked mine found it okay 25.00 bucks out the door.
z51vett
Doug

 

[PRLx1967]

Free alignment for first so many miles I can't remember how many. Get about 500 to 700 miles on it to settle suspension and then say it pulls. I don't trust the chev tech so I go to a race shop, they checked mine found it okay 25.00 bucks out the door.
z51vett
Doug

$25 is good. I can't find a shop for less than $100. So I use the dealer. They did a good job when I took it in. Almost in the center points on all tolerances.


//Nick

 

[willy92]

I would like to know about this alignment thing too. I did not get any document nor did the sales people say a thing about it.

GM P and P (policy and proceedures and maybe your copy of the warranty book, I haven't seen one, under what is covered/not covered)manual.
Adustment are covered for 7500, I don't remember if it 6 months or a year, as far as time goes. Think about it, you just can't go strolling in at 15, 20 or 30,000 and claim that your car pulls to one side or "look at how my tires are wearing".

If a salesman were to read to you all what was covered or not, you would stop listening after the 1st minute or so, it's a lot of this or that and other boring things until you think you need it. Your document is the owners warranty manual. It took me years to remember that stuff and then they change little details thoughout each model year, but I know that one.

We have a "State of the Art" alignment check machine, on the service drive, that allows us to check 4 wheel alignment in 2 minutes and give a graphic printout. It hasn't been wrong yet. About 60% of cars over 10,000 miles fail.

 

[z51vett]

Don't wait to long wear pattern can set in then they will wear that way.
z51vett
Doug

 

[2074]

We have a "State of the Art" alignment check machine, on the service drive, that allows us to check 4 wheel alignment in 2 minutes and give a graphic printout. It hasn't been wrong yet. About 60% of cars over 10,000 miles fail.

Remember the old mechanical drive over toe checkers everyone had when we were a lot younger and better looking?

Could you post up the manufacturer and model of it? Easy for me to make a call or two depending on the manufacturer and track down who near me has one. Way cool and a time and $$ saver!

 

[willy92]

I remember those too. This one checks front and rear toe and camber, basicly everything except caster.


HUNTER
It says "Win Align" on the screen.
Model on the cabnet says "WQ330"