I bought it new from Livernois directly.Welcome to the SS Forums @Bschnepp !!
I would contact Livernois directly for technical support!!
Those devices are locked to your VIN. In addition,,, did you buy it new,,, or used from another source,,, AND, did it have any tunes locked into it from a previous owner??? If that is the situation then you may need to send it to them,,, to have the circuit board replaced!!