Hi, I just wanted to document my recently experience for you or anyone to consider.
I purchased 4 custom rims from you guys a year ago. I opted to have tires installed at a local place that has a good reputation in my area. After a week of vibrations, I took the car in to make sure they aligned the car and balanced properly.
My tire guys caught one of the rims out of round.
So, I had to order a replacement from you guys. Not sure what faulted the rim, machining, shipping, pothole. Since it was not caught the day of installation.
Either way, I got a replacement rim that balanced out and had no issues.
Well a year later I have vibrations again and we believe the other side front rim is out of round now as well. Again, not sure when down the line this happened. (No it is not rotors, calipers, suspension, bearings or tire belts.)
I visited the website this week to see if you still sold the exact model I had purchased previously...to my surprise you don't. But you sell the same brand/model but for different car/hub sizes.
I contacted you via email to see if just 1 rim could be purchased like was done in the past. The first time my experience went very well. Everyone was helpful and the process went fast.
I was told that you do not carry the size rim for my car in stock and that I should check ebay or amazon. (I know most of your custom rims are NEVER in stock and are made to order products...)
Now why in the past would you sell a rim size, offer time to sell a replacement...but then take off that hub size and not offer any help to a customer with real time issues.
After a string of emails I got absolutely no where, no quote business I guess.
Anyways, I have a quote from a supplier that is willing to accept my dollar bills and I think they have one me over for any future car rim orders if listed.
Other than wheels, I will continue to shop at CariD in the future.
2014 SS Sedan
Performance: Rotofab CAI
Exterior/Interior: 20" Black Gianelle Davalu Rims, Black Out Trim, Plastidip Bowtie, Jade Black Interior Trim, SS Side Emblems, Red Engine Cover, Maverikmancarbon Polished Oil Cap, Lloyds Custom SS Ultimats w/ Red Trim, Red Dome-lights and Footwell Lighting, 35% Tint around